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Red Hat offers annual, three-year or five-year subscriptions. They are available in 3 variants: Self Support, Standard and Priority.

For production environments, Red Hat subscriptions have two levels of support (Standard and Premium), which are distinguished by different SLAs that define initial and ongoing response times.

The STANDARD version includes:

  • - unlimited technical support,
  • - support channel: Web and phone,
  • - available 12h/5 days (Monday-Friday, 8:00 AM to 8:00 PM),
  • - response times: 1 business hour (Severity 1), 4 business hours (Severity 2), 1 business day (Severity 3) i 2 business days (Severity 4).

The PREMIUM version includes:

  • - unlimited technical support,
  • - support channel: Web and phone,
  • - available 24h/7 days (Severity 1 & 2) and 12h/5 days (Severity 3 & 4),
  • - response times: 1 hour (Severity 1), 2 business hours (Severity 2), 4 business hours (Severity 3) i 8 business hours (Severity 4).

More information on the website Red Hat.